Refund and Returns Policy

Thank you for shopping with us. We want you to have a smooth and reliable shopping experience. Please read the following Return & Refund Policy carefully before placing your order.

1. 7-Day Return Policy

We offer a 7-day return period from the date the order is delivered.

A return will only be accepted if:

• The product is unused and in its original condition.
• The product is returned in the same condition and packaging in which it was shipped.
• All original packaging, accessories, manuals, labels, and other included items are returned.
• The product shows no signs of use, installation, soldering, modification, physical damage, or tampering.
• The return request is submitted within 7 days of delivery.

We reserve the right to reject a return if the product has been used, damaged, modified, improperly handled, or returned without its original packaging.

2. Damaged or Defective Product on Delivery

If you receive a product that is physically damaged, defective, broken, or different from what you ordered, you must contact us as soon as possible after delivery.

Unboxing Video Is Mandatory

For any claim related to shipping damage, missing items, or a product being damaged/defective when received, an unboxing video is mandatory.

The video should:

• Start before opening the parcel.
• Clearly show the shipping package and its condition.
• Show the package being opened without cuts or interruptions.
• Clearly show the product and all items received.
• Show any visible damage or defect.

Claims for shipping-related damage or missing items may not be accepted if an unboxing video is not provided.

This requirement helps us verify whether the damage occurred during shipping and assists us in resolving disputes with the shipping provider.

3. Return Due to Change of Mind / Wrong Purchase

If you want to return a product because:

• You purchased the wrong product.
• You ordered the wrong quantity or specification.
• You changed your mind.
• You no longer need the product.
• You ordered the product by mistake.
• You simply do not want the product for any other reason.

the return may be accepted only if the product meets our 7-day return conditions and is completely unused and in its original packaging. For such returns, all shipping and return shipping charges are the customer’s responsibility.

Any shipping charges originally paid by the customer may be deducted from the refund, and the customer may also be required to pay the cost of shipping the product back to us.

4. Parcel Refused or Returned Due to Customer’s Mistake

If an order has already been shipped and:

• The customer refuses to accept the parcel.
• The customer is unavailable or does not accept delivery.
• The customer provides an incorrect or incomplete address.
• The customer fails to respond to delivery attempts.
• The parcel is returned to us because of any mistake or action/inaction by the customer.

then shipping charges will not be refunded.

If applicable, the actual shipping and return-to-origin charges incurred by us may also be deducted from the refund amount.

5. Refund Conditions

Once the returned product is received and inspected, we will determine whether it meets the requirements of this policy.

If the return is approved, the applicable refund will be processed using the original payment method or another available method.

Refunds will generally cover the eligible product amount only. Shipping charges are non-refundable in cases where the return is due to a customer’s change of mind, incorrect purchase, refusal of delivery, incorrect address, or other customer-related reason.

6. Products That Cannot Be Returned

A return may be rejected if the product:

• Has been used or installed.
• Has been soldered or connected to a power supply.
• Has been modified, repaired, or tampered with.
• Has physical damage caused after delivery.
• Has burn marks, broken connectors, scratches, or other signs of misuse.
• Is missing original packaging, accessories, or components.
• Is returned after the 7-day return period.
• Does not match the condition in which it was shipped.

Electronic components and modules can be damaged by incorrect voltage, wiring, polarity, soldering, static electricity, or improper handling. Such damage is generally not considered a manufacturing defect.

7. How to Request a Return

To request a return, contact our customer support within 7 days of delivery and provide:

• Order number.
• Product name.
• Reason for return.
• Photos of the product and packaging, if requested.
• Unboxing video for shipping damage, missing items, or delivery-related defects.

Do not send the product back before receiving return instructions from us.

8. Inspection of Returned Products

All returned products are subject to inspection.

If the product is found to have been used, damaged, modified, improperly handled, or otherwise does not meet the return requirements, the return/refund request may be rejected.

In such cases, the customer may be responsible for the cost of shipping the product back to them.

9. Important Notice

By placing an order with us, the customer acknowledges and agrees to the terms of this Return & Refund Policy.

We strongly recommend that customers record a continuous unboxing video from the moment the parcel is received until the product and its contents are fully inspected. This is especially important for electronic products and components.

We reserve the right to verify each return or refund request and make a final decision based on the condition of the product, packaging, available evidence, and applicable return conditions.